Privacy Policy
Staats A/C & Commercial Refrigeration Inc.
Effective Date: January 3, 2026
Staats A/C & Commercial Refrigeration Inc. (“Staats,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Contact Information
Phone: 904-731-8476
Email: office@staatsac.com
Address: 450-106 SR 13 N, #215, St. Johns, FL 32259
1. Information We Collect
Information You Provide Directly
- Name
- Phone number
- Email address
- Physical address
- Service details and preferences
- Payment and billing information (processed securely through third-party providers)
- Messages and communication with us
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages viewed and time spent on the site
- Cookies and tracking technologies (for functionality and analytics)
2. How We Use Your Information
We use your information to:
- Provide HVAC and refrigeration services
- Schedule appointments and service calls
- Process payments and invoices
- Send service updates, reminders, and confirmations
- Provide customer support
- Improve our services and website performance
- Maintain business records as required by law
3. SMS & Email Communications
Staats may contact customers by SMS text message or email strictly for:
- Appointment confirmations and reminders
- Service updates and technician notifications
- Job status communication
- Invoices, receipts, or service documentation
- Customer support and follow-ups related to existing services
We do not send promotional marketing texts or emails.
Text Messaging
- Message and data rates may apply.
- Frequency will vary depending on service needs.
- You may opt out at any time by replying STOP to any message or contacting us at 904-731-8476.
You may unsubscribe from non-essential emails by using the link in the message (if available) or by contacting us at office@staatsac.com.
We do not sell, rent, or share your phone number or email with third parties for their marketing purposes.
4. Sharing Your Information
We may share your information only when necessary with:
- Payment processors
- Dispatching and scheduling software providers
- Contractors or technicians involved in your service
- Legal or regulatory authorities when required by law
We do not sell personal information.
5. Cookies & Tracking
We may use cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyze traffic and usage trends
You can disable cookies in your browser settings, but some website features may not function properly.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, please contact us so we can remove it.
8. Your Information
If you would like to review, update, or delete personal information we have on file, please contact us at office@staatsac.com or by phone at 904-731-8476. We will do our best to assist you.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Your continued use of our services after changes are posted indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Staats A/C & Commercial Refrigeration Inc.
Phone: 904-731-8476
Email: office@staatsac.com
Address: 450-106 SR 13 N, #215, St. Johns, FL 32259
